CUSTOMER CARE & FAQ
Customer support
We guarantee the quality of our products and customer satisfaction is our priority. Our top-notch Surf's Up Bath Co. Customer Service team is available to assist you any time between 8 am -5 pm PST Monday-Friday, excluding holidays at info@surfsupbathco.com. We look forward to hearing from you!
SHIPPING & RETURNS
Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns of packages within 30 days of the sale date. Please send an email to info@surfsupbathco.com, and we will provide a return authorization and mailing information. Simply return the unused portion or product in the new condition it was received, and we will be happy to remit your account for the full amount of your purchase, less shipping.
Return to:
Return: Surf's Up Bath Co.
315 Meigs Road, Suite A360
Santa Barbara, CA 93109
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 Days less shipping fees. Packages can get lost! Please be sure to hang on to your tracking number for proof of return.
Payment Methods
- Credit / Debit Cards
- PAYPAL
Privacy & SECURITY
Protecting your private information is our priority. This Statement of Privacy applies to surfsupbathco.com and Surf's Up Bath Co. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Surf's Up Bath Co. include surfsupbathco.com and The Little Bath. The Surf's Up Bath Co. website is an ecommerce site. By using the Surf's Up Bath Co. website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Surf's Up Bath Co. may collect personally identifiable information, such as your:
-First and Last Name
-Mailing Address
-E-mail Address
-Phone Number
If you purchase Surf's Up Bath Co.'s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on our Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Surf's Up Bath Co. collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Surf's Up Bath Co. may also use your personally identifiable information to inform you of other products or services available from Surf's Up Bath Co. and its affiliates.
Sharing Information with Third Parties
Surf's Up Bath Co. does not sell, rent or lease its customer lists to third parties.
Surf's Up Bath Co. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Surf's Up Bath Co., and they are required to maintain the confidentiality of your information.
Surf's Up Bath Co. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Surf's Up Bath Co. or the Site; (b) protect and defend the rights or property of Surf's Up Bath Co.; and/or (c) act under exigent circumstances to protect the personal safety of users of Surf's Up Bath Co., or the public.
Tracking User Behavior
Surf's Up Bath Co. may keep track of the websites and pages our users visit within Surf's Up Bath Co. in order to determine what Surf's Up Bath Co. services are the most popular. This data is used to deliver customized content and advertising within Surf's Up Bath Co. to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Surf's Up Bath Co.. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Surf's Up Bath Co. website.
Use of Cookies
The Surf's Up Bath Co. website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Surf's Up Bath Co. pages, or register with Surf's Up Bath Co. site or services, a cookie helps Surf's Up Bath Co. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Surf's Up Bath Co. website, the information you previously provided can be retrieved, so you can easily use the Surf's Up Bath Co. features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Surf's Up Bath Co. services or websites you visit.
Security of your Personal Information
Surf's Up Bath Co. secures your personal information from unauthorized access, use, or disclosure. Surf's Up Bath Co. uses the following methods for this purpose:
-SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Surf's Up Bath Co. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Surf's Up Bath Co. may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Surf's Up Bath Co. or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Surf's Up Bath Co., you may opt-out of such communications by unsubscribing from emails by replying "STOP" or clicking on the "UNSUBSCRIBE" button.
Changes to this Statement
Surf's Up Bath Co. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Surf's Up Bath Co. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Surf's Up Bath Co. has not adhered to this Statement, please contact Surf's Up Bath Co. at:
Surf's Up Bath Co.
315 Meigs Road, Suite A360
Santa Barbara, California 93109
Email Address:
Telephone Number:
800.509.9914
Effective as of January 28, 2020